About
Highly resourceful Network Analyst with over 5 years of experience in the field with exquisite performance. The essential commitment includes the deployment, configuration, maintenance, and support of networking infra-structure which includes switching, routing, firewalls, wireless, WAN, VoIP, and network monitoring with great organizational and technical ability.
In my current position, since October 2021, as Network Analyst at Tata Consultancy Services, I am responsible for monitoring and incident resolution for over 10,000 IT and Network Devices while participating in 24x7 OnCall Rotation. I reduced the incident queue by 85% by troubleshooting, assignment, documenting the resolution of incidents and my resolutionrate is 100%. This role assignment includes assessing, configuring, and troubleshooting end devices, Cisco IP Phones, Cameras, Access Panels, Layer 2 and Layer 3 Network and security devices while monitoring intrusion detection and prevention systems.
In addition to this role, I am responsible for the deployment of Cisco Network and Security Devices by auditing site location, planning and communicating outages, designing, and configuring network devices, adding to monitoring tools, and technically documenting procedures. In 2022, I have Configured and deployed over 90 network devices, performed over 160 Work/Change Management requests and successfully planned over 120 network outages.
Operational System and Network installation, maintenance, troubleshooting and documenting technicalprocedures are some of the duties of my experience as Network Analyst. During this job, I am responsible for deploying, configuring, upgrading and managing various product line of cisco devices including IP Phone, Access Points, Switches, Router, Firewall.
Over and above, I pay attention to detail and am knowledgeable and organized. My time management skills help me complete projects on schedule. My Observation Skill, Curiosity and research new technology motivates me to be committed to always learning behavior.
Support and Services - Network Infrastructure
- Work Experince: 10 Years
- Email: ankitspatel1990@gmail.com
- Phone: +1 403 923 1610
- Highest Education: Bachelor's
- Major: Computer Engineering
- City: New Sudbury, ON, Canada
- Website: www.ankitpatel710.github.io
- Freelance: Available
- Work Status: Canadian Citizen
- Holiday Spot: Mountains and Lake
Facts - Year 2022
In my current position, since October 2021, as Network Analyst at Tata Consultancy Services, I am responsible for monitoring and incident resolution for over 10,000 IT and Network Devices. I reduced the incident queue by 85% by troubleshooting, assignment, documenting the resolution of incidents. This role assignment includes assessing, configuring, and troubleshooting end devices, Cisco IP Phones, Cameras, Access Panels, Layer 2 and Layer 3 Network and security devices while monitoring intrusion detection and prevention systems. In addition to this role, I am responsible for the deployment of Cisco Network and Security Devices by auditing site location, planning and communicating outages, designing, and configuring network devices, adding to monitoring tools, and technically documenting procedures. In 2022, I have deployed over 70 network devices, migrated over 20 Layer 3 network devices, created over 160 Change Management requests, and planned over 120 network outages.
Monitored and Supported Network Devices
Assigned and Performed Work Requests
Successful Results Network Outages
Configured and Deployed Cisco Network Devices
Experience
Professional Experience
Network Analyst
September 2021 - Present
Tata Consulancy Services, Sudbury, ON
- Configured and deployed over 90 network devices, performed over 160 Work/Change Management requests and successfully planned over 120 network outages during year 2022
- Delivered high-end Network Operational Support for over 10,000 Network Devices by monitoring tools, inbound telephone, email, chat for national wide network infrastructure while troubleshooting, reassignment, documenting incident with resolution and engage in On-Call rotation to provide 24x7 network support
- Performed network operationalimplementation and improvements by deploying various range of Network and Security Devices while auditing site location, planning and communicating outage, designing, configuring network devices, adding to IT tools and technically documenting procedures by following company policies and change management standards
- Analyzed and recommend LAN/WAN, wireless solutions to streamline process and improvements as per company's requirements for specific sites
- Trained and mentored new, existing and interns team members on technical troubleshooting strategies, company's policies, solutions and advanced IT tools functions by supplying right guidance and procedures
- Interact with multiple vendors to resolve specific product issues/bugs, get quote and order different network, licenses, product solution for projects
Computer Network Technician
May 2020 - August 2021
Alberta Computers for Schools, Calgary, AB
- Increased Company’s network performance by 60% and productivity by 30% while upgrading and configuring current network designs
- Installed, Configured and Refurbished laptops, Desktops, Monitors, Printers, Servers, Routers, Switches to prepare equipment for orders from schools, NGOs and CRA by finishing at least 10 computer systems a day while replacing, troubleshooting, testing Hardwares, operating systems, software issues and managing software and hardware inventory
- Evaluated the company's requirements and configured and customized Microsoft server services (not limited to FTP, DHCP, WDS, WUS, and IIS) to integrate with the deployment and update of Windows computers while testing the different scenarios on virtual machines
Information Technology Analyst
May 2012 - August 2013
BISAG, GJ, India
- Conducted computer diagnostics, investigating and resolving problems and supplying technical help and support to clients through Incident Request management tools, Telephone, Email or in person as needed
- Manage Microsoft Server, site links, and replication schedules and used ADUC to create and manage computer, user accounts and group accounts in an Active Directory environment
Other Experience
Customer Service Supervisor
September 2015 - April 2019
Pho Lien, Whitehorse, YT
Overnight Stock Associate
October 2015 - July 2016
Walmart Canada, Whitehorse, YT
Customer Service Representative
October 2013 - April 2015
La Sani Grill, Toronto, ON
Technical Skills
- Experienced in Network and System Installation, Configuration, Maintenance and Troubleshooting
- Strong Understanding of OSI/TCP- IP Model, VLANs, Network Protocols, IPv4, IPv6
- Solid knowledge of Subnetting, Routing, Switching and Security
- Practical knowledge of static and dynamic routing protocol (RIP, EIGRP, OSPF, BGP)
- Applied knowledge of switch configuration (VLAN, inter VLAN Routing, Trunking, Port Security)
- Practical understanding of ACL, DHCP, NAT, HSRP and VPN Configuration
- Experience working with LAN Switching, Routing, WAN, VoIP, Wireless technologies
- Basic Understanding of working LTE architecture
- Excellent skill of documenting technical procedures
- Experience with organizational Ticketing, change management systems and procedures
- In-depth knowledge of the relationship of how the software relates to the hardware being used
- Great knowledge of Cisco Product Lines including Access Points, Switches, Routers, firewalls
- Solid knowledge of Active Directory with User Management and Managing Security
- Working Expertise of Virtualization, Data Storage, Microsoft Server Administration including AD, GPO, DNS, DHCP, IIS, FTP, WDS, WSUS, DFS
- Knowledge of Linux Operating System (Fedora, CentOS, Ubuntu)
- Tools: Service Now, Net Box, One-Click Spectrum, Zabbix, MS Visio, VM Ware products, O365 and Azure Administration
Interpersonal Skills
- Great capability to Multitask and Maintain Motivation on Priority
- Collaborating and working well together with high level of tolerance and respect for team members
- Decent organizational and documentation skills
- Outstanding communication and problem-solving skill
- Self-motivated, result-oriented and capacity to work under tight targets
- High degree of expertise and extraordinary level of integrity and work ethics
Projects
Network Implementation
Southern Alberta Institute of Technology, Calgary, AB
- Provided Network Solution and Storage Solution for Company across four different Branches
- Team won for the Best Proposal and Implement all the solution on virtual environment with redundancy
- Implement Active Directory, WSUS, DHCP, DNS, IIS as well as OS Ticketing System
- Perform Router, Layer2 Switch, Layer3 Switch, ASA Firewall Configuration with technical documente
Microsoft Server and Active Directory
Southern Alberta Institute of Technology, Calgary, AB
- Successfully implement Microsoft Server Roles including Active Directory, DFS, FTP, IIS with real time Replication to Provide minimal downtime
- Create powershell script to manage Active Directory
Server Virtualization
Southern Alberta Institute of Technology, Calgary, AB
- Provide and Implement better solution for company by virtualizing all services with Fault Tolerance, NAS Storage, VMotion
- Implement all Solutions using VMWare products (Workstation, vSphere, vCenter)
Administrative Monitoring and Controlling System
BISAG, Gujarat, India
- Developed and Implement Centralized Server to monitor all Client in LAN using java and SQL
- Gained and utilized knowledge of PowerShell Commands to control client
Education
Education has broaden my horizons by introducing me to a diverse range of perspectives. A chance to engage with other viewpoints are leadaing me to better understand people who are different from you and situations i have never personally encountered. Education has lead me to heightened empathy, improve my communication skills and help grow my confidence as i strive to make the community a better place.
A four years of Bachelor's degree awarded with CGPA of 7.45 by one of India’s most reputable Engineering University and Institute of Technology in the State of Gujarat
Gujarat Technological University
Computer Engineering
September 2008 - April 2012
Gujarat, India
A two years of Post Graduate Diploma awarded with CPA of 3.55 by one of most reputable Technology and Engineering College in the province of Ontario, Canada
Centennial College
Software Engineering Technology
September 2013 - April 2015
Toronto, Ontario, CA
A Eight months of Fast-Track Certificate awarded with CPA of 4.00 by one of most reputable Technology and Engineering College in the province of Alberta, Canada
Southern Alberta Institute of Technology
Network Technician
October 2019 - May 2020
Calgary, Alberta, CA
Certification
Contact
Work In Progress
Location:
36 Colonial Court, Greater Sudbury, Ontario, P3A 4X5
Email:
ankitspatel1990@gmail.com
Call:
+1 403 923 1610